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eZPayments FAQ's

What is eZPayments?
What is the cost for eZPayments?
What bills can I pay through eZPayments?
How do I sign up for eZPayments?
When may I begin using eZPayments?
How do I get assistance using eZPayments?
How many days does it take for a payment to reach the payee?
How is the payment deducted from my account?
Can I pay bills to payees outside the U.S.?
How do I place a stop payment on a bill payment?
How do I add a payee?
Can a payment be cancelled after it is entered?
How do I check the status of a payment?
How do I find my recurring payments?
How do I close my eZPayments account?
How do I view my payment history?
What does Payment Status mean?
How do I skip a recurring payment?
Can I use eZPayments from outside the U.S.?
What do payees actually receive?
 

What is eZPayments?
First Bank Kansas' Bill Payment product, eZPayments, is the ultimate in Bill Payment convenience. You can pay your bills anywhere, anytime you have access to the Internet. eZPayments eliminates the time-consuming chore of writing and mailing a check.

What is the cost for eZPayments?
eZPayments is absolutely FREE for all personal checking account holders. The more bills you pay online, the more money you save on postage and other expenses, not to mention your valuable time.

What bills can I pay through eZPayments?
You may pay practically anyone using eZPayments - charge accounts, utilities, auto loans, even doctors or day care centers. There are, however, organizations that may not accept payments via bill payment, such as the IRS and court or government related payments.

How do I sign up for eZPayments?
While logged into eZBanking, click on eZPayments, located under the Transactions menu on the left side of the screen.

When may I begin using eZPayments?
The registration process generally takes one to two business days.

How do I get assistance using eZPayments?
If you cannot find the answer to your question using the Frequently Asked Questions page, you may submit your question by sending us an e-mail at info@firstbankkansas.com, submitting a secure message via eZBanking, calling Bill Pay Support at 1-888-693-4607, clicking Live Chat from within an open eZPayments session, or contacting your nearest First Bank Kansas location during regular business hours.

How many days does it take for a payment to reach the payee?
Payment processing takes two to four business days. You must allow two business days for electronic payments to be received and four business days for checks to be received by your payee. When you schedule a payment, you will select the process date and the system will display the estimated delivery date to you. You may then adjust your process date accordingly.

How is the payment deducted from my account?
Payments sent electronically are deducted by ACH debit from your account on the "process date". Payments sent via check payment will clear your account when the payment is received and processed by the payee. 

Can I pay bills to payees outside the United States?
No. Payments cannot be made to payees outside the United States.

How do I place a stop payment on an eZPayment?
A payment may be edited or deleted anytime before the "process date". Payments that have been remitted electronically cannot be stopped. For payments sent via check, contact your nearest First Bank Kansas location during regular business hours.

How do I add a payee?
Make sure to have a recent statement from the payee you want to enter and select Add a Payee, from the Payee menu. The system will walk you through the simple process of entering the necessary information for adding a payee. Once complete, you can begin scheduling payments immediately.

Can a payment be cancelled after it is entered?
A payment can be cancelled before the payment is processed (3 p.m. CST) by going to the Payments menu and selecting Scheduled Payments. You may need to Stop Payment on the item if it is after the 3 p.m. cutoff time. 

How do you check the status of a payment?
Under the Payments menu, select either Scheduled Payments or Payment History depending on the status of the payment you are researching. 

How do I find my recurring payments?
Recurring payments can be viewed by selecting the Recurring Payments option under the Payments menu.

How do I close my eZPayments account?
To close your Bill Payment account you may send us an e-mail at info@firstbankkansas.com, submit a secure message via eZBanking or contact your nearest First Bank Kansas location during regular business hours.

How do I view my payment history?
Payment history is viewed by going to the Payments menuand selecting Payment History. 

What does Payment Status mean?
Payment Status indicates if a payment is scheduled or if it has been sent.

How do I skip a recurring payment?
From the Payments menu, select Recurring Payments. You can skip, edit, or delete the recurring payment from this screen.

Can I use eZPayments from outside the U.S.?
You may pay bills from outside the U.S. if you have connection to the Internet and are using a compatible browser. Payments may only be debited from U.S. bank accounts and may only be made to payees inside the U.S.

What do payees actually receive?
Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check, drawn on your account, sent through the U.S. Postal Service.

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